HC77 Privacy Policy

Introduction

This Privacy Policy describes how HC77 ("we", "us", "the platform") collects, uses, stores, and protects personal data provided by users of the HC77 platform at hc77.win. It applies to all registered players and visitors to the site.

HC77 is an online entertainment platform offering sports betting, slots, live casino, fish games, and a VIP programme, designed specifically for players in Pakistan. All services are delivered in Pakistani Rupees (PKR) and all data handling practices described in this policy apply to Pakistan-based users.

By registering an account or using any HC77 service, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside the Terms and Conditions.

If you have questions about how your data is handled, you can contact HC77 support at any time. Details are provided at the end of this page.

Data We Collect

HC77 collects personal data in the following categories. We only collect what is genuinely necessary for the platform to function properly and securely.

Registration & Identity Data

• Full name as it appears on your CNIC or passport
• Date of birth (required to verify you are 18 or older)
• Email address and mobile number
• Username and encrypted password
• City and province of residence in Pakistan

Identity Verification Data

• Copy of CNIC (Computerised National Identity Card) or other government-issued ID when requested
• Proof of payment method ownership (e.g. screenshot of JazzCash or Easypaisa account showing your name)
• Selfie or photograph for identity confirmation, if required during account review

Transaction & Financial Data

• Deposit amounts and dates in PKR
• Withdrawal requests, amounts, and processing status
• Payment method used (JazzCash, Easypaisa, Raast, bank transfer, card, or mobile wallet)
• Transaction reference numbers provided by your payment provider

Activity & Gameplay Data

• Bets placed — sport, market, stake amount, odds, and outcome
• Slots and casino game sessions — titles played, bet amounts, duration
• Bonus usage — which bonuses were claimed and wagering progress
• VIP tier history and qualifying activity
• Login timestamps and session duration

Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on hc77.win and time spent on each
• Referral source if you arrived via a link

How We Collect Your Data

HC77 collects data through three primary channels:

1. Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your profile settings.
2. Automatically — when you use the HC77 platform, our servers record technical data about your session including IP address, device details, and browsing behaviour on our site. This happens through standard web server logging and cookies.
3. From third parties — payment processors such as JazzCash and Easypaisa may confirm transaction details. Identity verification providers may confirm the validity of your CNIC if we use automated verification tools. Fraud prevention services may flag unusual patterns associated with your device or IP.

How We Use Your Data

HC77 uses the personal data we collect only for legitimate purposes directly related to operating the platform and providing services to Pakistan players. The specific purposes are:

HC77 does not use your personal data for advertising profiling or sell your data to marketing companies. We do not use your gameplay data to target you with third-party advertisements outside the platform.

From time to time, HC77 may send you promotional messages about new bonuses, PSL season offers, or platform updates. These will only be sent to the email or mobile number registered on your account. You can opt out at any time by contacting support.

Payment Data & PKR Transactions

All financial transactions on HC77 are processed in Pakistani Rupees. HC77 supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets available to Pakistan players.

When you make a deposit or request a withdrawal, the following applies to how your payment data is handled:

• HC77 records the transaction amount, date, method, and reference number for account management and support purposes.
• Full payment account numbers — such as your complete JazzCash mobile number linked to your wallet — are stored in encrypted form and are not visible to standard support staff.
• HC77 does not store your bank card CVV or full card numbers. Card transactions, where supported, are processed through the payment provider's secure gateway and that data is held by the provider, not HC77.
• Payment data is used exclusively to process your transactions, verify payment method ownership during withdrawals, and resolve any transaction disputes.
• HC77 may share transaction references with your payment provider to resolve a disputed or delayed transaction. No broader personal data is shared in this process beyond what is needed to identify the transaction.

Sharing Your Data

HC77 does not sell, rent, or trade your personal data with any third party. We share data only in the following limited and necessary circumstances:

Payment Processors

When you deposit or withdraw, necessary transaction data is shared with your chosen payment provider — JazzCash, Easypaisa, Raast, your bank, or your card network — solely to process the transaction.

Identity Verification Providers

If HC77 uses a third-party service to assist with CNIC verification, your identity documents may be shared with that provider under a data processing agreement that prohibits any further use of your data by them.

Game Providers

Slot, live casino, and fish game content is delivered by third-party game studios. When you play a game, the provider receives a session token and your current balance information sufficient to run the game. They do not receive your full name, CNIC, or payment details.

Fraud Prevention & Security Services

HC77 may share device fingerprints, IP addresses, and behavioural data with fraud detection services to identify and block suspicious activity. This protects all users of the platform.

Legal Requirements

HC77 may disclose personal data if required to do so by applicable law or in response to a valid legal request. In such cases, only the minimum data necessary to comply will be disclosed.

Cookies & Tracking

HC77 uses cookies and similar technologies to make the platform work properly and to understand how players use the site. Here is a breakdown of what we use and why:

• Essential cookies: Required for the platform to function. These include your session cookie that keeps you logged in between pages. You cannot opt out of essential cookies without stopping the platform from working.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on different sections, and where players drop off. This data is aggregated — we use it to improve the platform, not to identify individual users.
• Preference cookies: Remember settings you have chosen, such as language preferences or notification opt-outs.
• Security cookies: Help detect and prevent fraudulent login attempts and protect your account session.

HC77 does not use third-party advertising cookies. We do not allow Facebook Pixel, Google Ads tracking tags, or similar advertising trackers on the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features from working correctly.

Data Security

Protecting your personal data is a core responsibility for HC77. We apply the following security measures to keep your information safe:

• Encrypted connections (HTTPS/TLS): All data transmitted between your device and HC77 servers is encrypted in transit. The padlock in your browser confirms this is active.
• Password hashing: Your account password is never stored in plain text. It is hashed using industry-standard cryptographic methods so that even HC77 staff cannot read it.
• Access controls: Access to personal data within HC77 is restricted on a need-to-know basis. Support staff can see only the account information necessary to help you. Financial data is accessible only to authorised personnel.
• Encrypted storage: Sensitive fields including payment method references and identity documents are stored in encrypted form on HC77 servers.
• Fraud monitoring: Automated systems continuously monitor accounts for unusual login patterns, suspicious transactions, and other indicators of unauthorised access.

Despite these measures, no online platform can guarantee absolute security. If you ever believe your HC77 account has been accessed without your authorisation, please contact support immediately so we can take protective action.

Data Retention

HC77 retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required to meet legitimate operational and legal obligations.

• Active accounts: Your account data is retained for the full duration your account remains active on HC77.
• Transaction records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction. This allows HC77 to respond to disputes and maintain accurate financial records.
• Identity verification documents: CNIC copies and verification documents are retained for the duration of your account plus a standard period after closure, consistent with financial record-keeping practices.
• Closed accounts: When you close your HC77 account, your active profile data is deactivated. Core transaction and identity records are retained for the period described above before being securely deleted.
• Marketing communications: If you have opted into promotional messages, your contact details for that purpose are retained until you opt out.

When data is no longer needed, HC77 deletes or anonymises it securely so it can no longer be linked back to you personally.

Your Rights

As an HC77 player, you have the following rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting HC77 support:

• Right of access: You can request a copy of the personal data HC77 holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any information held on your account is inaccurate or out of date, you can ask us to correct it. You can also update some details directly in your account settings.
• Right to deletion: You can request that HC77 delete your personal data. We will action deletion requests where there is no overriding legal or operational reason to retain the data. Transaction records subject to financial record-keeping obligations may not be immediately deletable.
• Right to restrict processing: You can ask HC77 to stop using your data for certain purposes — for example, opting out of promotional communications — while still maintaining your account.
• Right to data portability: You can request your account data in a structured, machine-readable format if you wish to transfer it.
• Right to object: You can object to specific uses of your data where you feel there is no legitimate basis for that use.

To exercise any of these rights, contact HC77 support through your account dashboard or via the contact details at the end of this policy. HC77 aims to respond to all data requests within a reasonable period.

Minors

HC77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration and account review process.

If HC77 becomes aware that an account has been created by someone under 18, the account will be closed immediately, all funds will be returned to the depositing payment method, and all data associated with the account will be deleted. No bonus or winnings will be retained.

If you believe a minor has created an HC77 account, please contact support immediately with as much detail as possible so we can act quickly.

Policy Updates

HC77 may update this Privacy Policy from time to time. When we make changes, the "Last updated" date at the top of this page will be revised. If we make significant changes that meaningfully affect how we handle your data, we will notify active account holders via the email address registered on their account before the changes take effect.

Continued use of HC77 after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically, especially if you are a regular player.

Contact

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data concern, please contact the HC77 support team:

• Support email: [email protected] (plain text — not a clickable link)
• Via your account: Log in to your HC77 account and use the live chat or support ticket function available in your dashboard.

HC77 support is available 24 hours a day, seven days a week. For data-related requests specifically, please include your registered email address and a brief description of your request so we can process it efficiently.